No. For members of the European Union only a valid identity card is sufficient. For other nationalities outside European Union a valid passport is obligatory.

How much time in advance do I need to make a reservation?

We will make our best to organize your trip in a perfect way even if you book it less than a week prior arrival.

Can I make a reservation by phone?

You can call our phone number: +359 878 956 414 to obtain any information you need. But if you wish to guarantee your reservation, please send a written confirmation to our e-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

How do I know that you have received my request?

You will receive an email from us confirming the receipt of your request within 24 hours (Monday to Sunday). In case you do not receive any reply from us due to some reason, please call us on the phone: +359 878 956 414 or use our skype: polinkaa1.

How and when will I receive the firm confirmation of my booking?

After requesting a firm reservation and pay us the deposit for your travel, we will proceed with the reservations of your services and we will send you a written confirmation in 2 to 3 days.

How do I change or cancel my reservation?

To modify or cancel your reservation, please contact us by our emails: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it as soon as you decided to make changes or cancellation.

What language is spoken in Bulgaria?

The official language is Bulgarian. But people in the biggest cities in the country tend to speak English.

Is there a time difference?

Bulgaria is in the Eastern European Time Zone. Like most states in Europe, during the Summer period the time is shifted forward by 1 hour 3 hours ahead of Greenwich Mean Time (GMT+3). The summer time prolongs from late March to late October.

What currency is used in Bulgaria and where you can change the currency?

The currency used in Bulgaria is Bulgarian lev / BGN /. Since 1996 an agreement effectively links Bulgarian lev to the euro. The course is fixed 1 EUR = approx. 1.96 BGN. In Bulgaria, the currency can be exchanged at banks, exchange offices, hotel. Our advise is better to get local currency from ATMs / ATM /. Currently there are circulating legal coins of 1, 2, 5, 10, 20 and 50 stotinki and bank notes of 1, 2, 5, 10, 20, 50 and 100 BGN.

Can I withdraw money from ATMs with foreign credit card?

Yes, in Bulgaria ATM accepts Visa, Visa Electron, Mastercard, Amex and rarely Diner's Club. To increase the security, better check your own bank. Many shops and restaurants accept credit card payments – Visa and MasterCard.

Do I have to tip?

The waiters in the bars, restaurants and cafes will expect a tip as well as the taxi drivers. The percentage is not fixed and depends on the degree of satisfaction. The most popular is to leave 10% of the total.

Can I pay cash on spot?

Yes, you can for certain tours. Please contact us for further information regarding this possibility.

Will we follow the itinerary exactly?

We attempt to stick as close to the itinerary as possible, but it depends on weather conditions, delays caused by construction projects, traffic or other causes such contingency ... All these sometimes make our plans changed. We guarantee that all sites included in the program will be visited. Flexibility is the key to fully enjoying your trip.

Can you arrange pre-and/or post-trip accommodation and excursions for me?

Absolutely! We would be happy to recommend variety of quality accommodations as well as make all the arrangements for add-on trips prior to or after your trip.

What is the difference between tour guide and driver-guide?

The tour guide is the person who provides information, directs and guides the tourists during their stay in the country. The driver-guide is the one who is in charge of the tour guide activities plus driving the car during the tour.

What is the climate in Bulgaria?

The climate in Northern Bulgaria is moderate continental, while the climate in Southern Bulgaria is intermediate continental tending to Mediterranean. During the winter the snow is not lasting, the summer is warm. The average temperature in January, the coldest month of the year, is about 2 º C below zero, and in July, the warmest month, the average temperature reaches 25 º C approximately.

What kind of plugs for electricity exists in Bulgaria?

The plugs are usually round peg and the current density is 220 volts..